SHIPPING & DELIVERY

We offer shipping Internationally and within the Republic of Cyprus. Both Cyprus and International orders cannot be shipped (COD) Cash on delivery.

CYPRUS

Products are shipped via AKIS EXPRESS courier.

  • Standard Shipping €3.
  • Delivery within Cyprus shipping is free for orders over €100.
  • All merchandise orders are fulfilled within 24 hours of receipt of your order. Orders received after 1:00 PM PST are shipped the following day. All orders received after 1:00 PM on Friday will be shipped the following Monday. We observe all national holidays.
  • 1-2 working days delivery within Cyprus from departure of order.
  • Order is delivered to your closest AKIS EXPRESS courier (based on the address provided by the Customer). Orders cannot be shipped to P.O. boxes.

GREECE

Products are shipped via ΓΕΝΙΚΗ ΤΑΧΥΔΡΟΜΙΚΗ courier or by CYPRUS POST. All orders from Greece are final. Returns will not be accepted on orders from Greece.

  1. ΓΕΝΙΚΗ ΤΑΧΥΔΡΟΜΙΚΗ
  • Standard Shipping €10.
  • Delivery within Greece is free for orders over €200.
  • All merchandise orders are fulfilled within 24 hours of receipt of your order. Orders received after 1:00 PM PST are shipped the following day. All orders received after 1:00 PM on Friday will be shipped the following Monday. We observe all national holidays.
  • 1-2 working days delivery from departure of order. Up to 2-4 days for Remote Destinations.
  • Door to Door Delivery Service.
  1. CYPRUS POST
  • Standard Shipping €8.
  • Delivery within Greece is free for orders over €200.
  • All merchandise orders are fulfilled within 24 hours of receipt of your order. Orders received after 1:00 PM PST are shipped the following day. All orders received after 1:00 PM on Friday will be shipped the following Monday. We observe all national holidays.
  • Delivered to the Post Office. 8-10 working days delivery from departure of order.

INTERNATIONAL ORDERS

All international sales are final. Returns will not be accepted on international orders.

CYPRUS POST

  • ZONE 1: Standard Shipping €8 (Delivered to the Post Office. 8-10 working days delivery from departure of order).
  • ZONE 1: European Union countries and Norway, Switzerland, Iceland, Andorra, San Marino, the Vatican, Liechtenstein and Monaco.
  • ZONE 2: Standard Shipping €10 (Delivered to the Post Office. 8-10 working days delivery from departure of order).
  • ZONE 2: Other European countries and countries in the rest of the world
  • Delivery for International orders is free for orders over €200.
  • All merchandise orders are fulfilled within 24 hours of receipt of your order. Orders received after 1:00 PM PST are shipped the following day. All orders received after 1:00 PM on Friday will be shipped the following Monday. We observe all national holidays.

For EPG Express Service (Zone 1 / Zone 2), Standard Service €20, Door to door Service, 2-4 working days delivery from departure of order.

* EPG (Parcels delivered within a specified date) Countries Austria, Belgium, France, Germany, Denmark, Switzerland, Greece, Estonia, Ireland, Iceland, Spain, Italy, Croatia, Latvia, Lithuania, Luxemburg, Malta, Great Britain, Norway, Holland, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic, Finland.

All shipments are insured for the value of the merchandise. If a shipment has been sent but is not received, the receiving party has the responsibility of contacting the shipper. A tracking number will be provided, and we will do our best to assist you.

If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation/packaging and contact us immediately by sending an email to

[email protected].

Orders

All products are subject to availability. Once an order is placed you will receive an email confirmation containing the details of your order. Upon your order being approved and processed for shipment, you will receive a second email confirming your status change. Once your order is shipped you will receive a confirmation e-mail containing your tracking number along with confirmation that your order has been dispatched.

We reserve the right to limit the quantity of products we supply. We also reserve the right to alter the terms or duration of any special offers or sale promotions. While we make every effort to only display items that are currently in stock and available to ship there may be instances from time to time where we run out of stock in an item. In these instances, your item will be cancelled, and a member of our customer service team will notify you. Items in your shopping basket are not reserved and may be purchased by other customers.

Our goal is to deliver your purchase as quickly as possible. All orders will be shipped on business days (Monday through Friday, excluding holidays). All orders have a processing time of one to two business days if the merchandise is in stock. Orders will be shipped the next business day if order is placed by 1:00 PM PST. Orders placed after 1:00 PM PST may take up to two business days for order processing. The exact shipping cost for your order will be added and displayed at checkout.

CHANGES/CANCELLATIONS

Once an order has been placed on our website, the customer has the option to cancel an order within 2 hours after the order has been completed.

For more information on how to cancel your order please click here

PRODUCTS

All features, content, specifications, products and prices of products and services descripted or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) regarding the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in lawful manner.

PRICING AND PAYMENT

All prices displayed on our website are quoted in EUROS. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will consider your order cancelled. Tropicana accepts the following forms of payment for online purchases:

  • PayPal
  • Visa
  • Visa Electron
  • V Pay
  • MasterCard
  • Maestro
  • Diners Club International
  • Discover
  • Union Pay
  • JCB

 

Mailing List

You may choose to receive our periodic newsletter to learn about new merchandise, trends, promotions, sales and discounts. You do not have to register with tropicanacollection.com to receive these email notifications. You may opt out of this subscriber list at any time by clicking unsubscribe at the footer of your email notification.

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