Cancellation Policy

The Customer may cancel an order within 2 hours after completing the order.

If you still have time to cancel your order, simply follow these steps:

Step 1

Log into ‘My Account’ by selecting the person icon in the top right-hand corner of any page.

Step 2

Once you’ve logged into your account, click on ‘My orders’ and select the order you’d like to cancel.

If the button next to an order says ‘Cancel/View’, you still have time to cancel by clicking the button.

The status will change to ‘Cancelled’.

If the ‘Cancel’ button is not available, it’s too late for you or our Customer Care team to cancel your order. You can return your order to us once you’ve received it.

For more information on how to return your order click here.

Just one more thing…

When you place an order with TROPICANA COLLECTION, the funds are reserved for us – we don’t actually take the money until your order has been confirmed and sent to our warehouse. If you cancel your order, we don’t take the money however it may take up to 10 working days for your bank or card issuer to make your funds available to you again.